Something Borrowed, Something Blue: Can Clothing Redeem the TSA?
19th Jun 2008 posted in Resilience
I went to National Airport in DC this week to do a story for Time.com about the new TSA screener uniforms. I came away very mixed about the new look. On the one hand, if the screeners look more professional, they will probably act more professionally, and passengers will treat them better, leading to a magical, positive feedback loop.
On the other hand, making screeners, the face of homeland security, look more militaristic does not necessarily feel like progress. In other countries, the airport security staff wear tailored suits and ties. They look like Men in Black, not cops. There are lots of clever ways to do this, and I’m not sure more rent-a-cop outfits are going to get us there. But check out the photo or report back from your travels, and let me know what you think.