Amanda Ripley Author of The Unthinkable

Check out this NPR Talk of the Nation segment on the book from earlier today. The listener call-ins included Diane, who survived Katrina on a rooftop in New Orleans; Gary, who survived the 1989 Loma Prieta earthquake in California; Upton, who lived through the catastrophic break up of United flight 232 in Sioux City, Iowa; and Nina, who clung to a cement bench in Kalamazoo, MI, during the 1980 tornado.

Think of the wisdom contained in that collection of people. Here’s the enduring mystery: Why aren’t Diane and Gary and the rest of them up on the stage at the multi-million dollar homeland security conferences and emergency preparedness expos that happen every year? Why don’t we hear from them? Why are we spending billions of federal dollars on haz-mat suits for emergency responders--and virtually nothing on collecting, analyzing and sharing the remarkable memories of regular people with extraordinary information?

I have studied the behavior of people in disasters for seven years now, and I still heard things from these people that I did not know before. Since the show aired a few hours ago, the Talk of the Nation Blog has already collected a gallery of other stories from still other people. The kind of people--neighbors, rush-hour commuters and office workers--who will always be first on the scene in any disaster, without gear or credentials or official acronyms after their names. 

The emergency landing of the Qantas Boeing 747 in Manila yesterday reminded me of how little most of us know about what it actually feels like to be in a rapid decompression. So I did a story on this for Time.com, with help from Todd Curtis, a former safety analyst at Boeing whose web site, airsafe.com, is an extremely helpful resource for anyone who is afraid of flying.

I recommend checking out this footage from inside the cabin for a classic example of how most people behave in most disasters. Notice that the only one crying in the video is a baby.

I also asked Todd if yesterday’s accident should shake Rain Man’s confidence in Qantas. He said no, to the relief of us all. The story was already closed by the time I got his response to this particular question, but I thought I would share his answer here, because it’s so totally and inexplicably fascinating:

There is some truth to the Rain Man movie. In short, Qantas has no fatal passenger events. There have certainly been significant safety events such as those listed on http://airsafe.com/events/airlines/qantas.htm

On the other hand, Southwest has had far more flights than Qantas, also without fatal passenger events....If you use an objective risk measure such as whether an airline has had no passenger fatalities caused directly by the airline, then most airlines in the world (most much smaller and much younger than Qantas) are as safe as Qantas.

So I guess this tells us at least three things: 1. There are very few fatal airplane accidents on any airline ever. 2. Southwest rocks. 3. Qantas got some fabulous product placement, before there even was product placement.

Thanks, Todd.

The other day, I did a book event at Politics & Prose, a fabulous book store in DC. You can listen to it on NPR, and if you speed through the not-so-thrilling part where I am yapping (to about minute 16), you start to hear the questions. People’s comments were smart, thoughtful and sometimes a little weird--in a good way.

I couldn’t believe how fun it was, to tell you the truth. There was even a seismologist there, along with one of the foremost experts on building safety in the world, all of which was a little intimidating. But they were gentle.

One of the nice things about this topic is that everyone has a unique and valuable story. You’d be surprised how many people have had life-or-death experiences--and the details are often very different from what you would expect. Some of them have shared their stories in comments on this site, and each one is remarkable in its own way.

Since I live in DC, it was particularly painful to read this CQ interview with the DC Homeland Security Chief. It bothered me on so many levels, it’s hard to know where to start.

But let’s start with panic. Check this out:

Q: Let’s talk about evacuation routes. You know what evacuation is like during rush hour. If I were a terrorist, I’d strike right during rush hour....Practically speaking, there is no evacuation possibility, is there?

A: Evacuation will be tough. I’m not going to sit here and tell you otherwise. And again, during a scenario like you proposed, there would be a lot of panic, a lot of chaos. I think that when word got out that it was a nuclear device, clearly people would be trying to get as far away from the detonation area as fast as they can. I don’t think there’s any question of that.

Oh Lord. First of all, no one in charge of a high-risk city (or any city) should predict panic in the event of a disaster. It is very rare. Much more rare than we expect, as I detail in the book. And even if it might happen, to predict it with certainty is the kind of fear-mongering that can do more harm than the actual panic. It encourages officials to keep life-saving information secret from the public ("Well, if they are going to panic, perhaps we should not tell them that it was a radiation event at all...?").

Or, as veteran disaster expert Dennis Mileti told me: “Do you know how many Americans have died because someone thought they would panic if they gave them a warning? A lot.”

OK, let’s move on. The interview also showed that my city’s homeland security chief was not very good at communicating disaster response to a reporter. I’m not saying it’s easy. But he needs to get better at it. The worst outcome would be if he decided to just stop doing interviews. We need to hear from this guy--early and often. But he needs to learn how to break it down so that regular people can understand what he is talking about. The “Incident Command System” is not something most people understand.

Q: Who’s in charge during in a major emergency in the city?

A: Well, I think we all operate under the Incident Command system, to have consistency and commonality among different agencies at the federal, state and local level responding to an event.

So who’s in charge would depend on the event, and who we believe is most qualified agency-slash-person to lead that event. So it’s not just a matter of saying it’s a certain federal, state or local person, but who’s best qualified to handle that event. And it usually depends on who is first on the scene. The first person on the scene is the incident commander, until someone else comes on the scene, who’s most qualified. And that’s how the incident command is determined.

I asked my pal Eric Holdeman, who ran emergency services for Seattle and the surrounding area for many years, to take a look at the interview. His response is here, and it is sympathetic to the official--which is a helpful reminder of just how hard it can be to do these interviews.

Personally, I thought the CQ reporter focused way too much on the “gotcha” questions. “Who is in charge?” seems like a good question. And it is. But you can’t expect the answer to be a simple one. If a nuclear device ever goes off near the White House, as the reporter had hypothesized, regular people should not expect anyone to be “in charge” for a good, long while.

But I did think he was right to push the DC official to explain how exactly people are supposed to hear about evacuation plans. That is crucial.

Speaking of, when I went to the DC emergency planning site to type in my address and find my evacuation route, as the DC homeland security chief recommended in the interview… I couldn’t get it to work.

I tried two different browsers and several different addresses. If anyone else can get it to work, please let me know!

Otherwise, I just may panic.

Just got word that The Unthinkable will be published in Korea by DD World, in Portugal by Oficina do Livro and in Russia by Eksmo. I am flattered, though I suspect this has less to do with me than with the shared sense that disasters are a threat—and a bit of a mystery still—in every part of the world. (That and the fact that Crown’s Karin Schulze, who has been handling the foreign rights, is a tireless, passionate advocate for the book, for which I am eternally grateful.)